Product sold are not entitled for refund unless it meets the following condition below.
Our policy lasts 7 days. If 7 days have gone by from the date you received it,
unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item/s must be unused, unwashed, not worn or altered and must be in the same condition that you received it. It must also be in the original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have label still attached.
For any return request that fall under the below category will not be considered.
* Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual product photos. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
* There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Exchange for this reason will not be entertained.
* For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
Additional non-returnable items:
* Gift cards
* Promotion Products
* Products specially marked
To complete your return, we require a receipt, proof of purchase or order number.
Do contact us via firstname.lastname@example.org and our GamerSecret Support Team will be gladly to assist you.
For return shipment that didn’t manage to notify us, we will keep for 14 days & will be considered void after 14 days.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This may change depending on banks and credit providers, it could take up to 30 working days.
If the product does not have any defects, we only will refund the product actual value and does not include the original shipping fees.
Any changes in currency during the return period will not be reimbursed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Wrongly Order Product (not applicable)
Wrongly Order Product or Accidentally Order Product reason will not be entertained.
It is important that you check the size chart, color and item description of the product before ordering. Customer is responsible to check their order summary in the Cart Page & Checkout Page before proceeding to make payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for further details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
(The management of GamerSecret reserves the right to change the terms & conditions without prior notice.)